Are hiring Electric vehicle manufacturer Tesla has full-time remote support staff, along with other duties, to deal with complaints people send to Elon Musk.
Among the job responsibilities of Tesla Support Professionals are resolving or redirecting complaints and problems as needed and addressing social media problems directed to the CEO through critical thinking.
The company abandoned its PR department last year, and support professionals are now the frontline and face of the Tesla brand. According For the job list.
(Elon Musk) is usually a target of disgruntled clients across social media platforms, and with Tesla canceling its PR department last year, it is looking for someone to defuse attacks like these against the CEO.
The job description says: Tesla’s support professionals deal with a variety of complaints and issues while providing world-class customer service.
Requirements and qualifications include experience working in a call center, ability to think outside the box, and ability to work in a team.
Tesla is widely known for its lack of quality control in relation to its vehicles and customer service.
And the billionaire is sometimes under the brunt of it, having a long history of responding to complaints and customer questions in Tweets.
Musk has 42.6 million Twitter followers and shares at least one tweet a day about upcoming SpaceX launches and new Tesla technology.
The job responsibilities require the new employee to provide excellent person-centered customer service as well as the solution and maintain persistent customer concerns and pursue them until the problem is resolved.
And while it’s somewhat impressive for the prominent CEO to address consumer concerns head-on, he also has a track record of saying things that shouldn’t be said on Twitter.
Many owners struggle with getting Tesla to address specific issues without posting on social media platforms.
Tesla made it difficult to contact customer service because it focused on connections that passed through its mobile app.
The carmaker has made efforts to improve new features, like the issue escalation feature on its website, but people have had mixed results with it.
– Jay Boller (@jaymboller) January 19, 2021