The Japanese company said in statement: It “strives to ensure a high level of customer satisfaction,” and will give players back the money they paid for Cyberpunk 2077.
Shares in Polish company CD Projekt – the developer of the game Cyberpunk 2077 – fell by 20 percent on Friday, on the back of news of its removal from the PlayStation Store. The company has lost about $ 6.6 billion in its market value since the game was released last Thursday.
About a week has passed since the launch of Cyberpunk 2077, and the game has attracted fierce criticism from players due to a large number of errors and low performance on old gaming platforms, such as: (PlayStation 4) PlayStation 4 from Sony, and (Xbox One) Xbox One From Microsoft.
Science fiction was one of the most awaited games of 2020, driven by a sensation raised during video game events, and the past success of its developer.
CD Projekt already had a hit with The Witcher 3, which is believed to be one of the best video games of all time.
But Cyberpunk 2077’s very high graphics requirements caused it to struggle with older hardware. Players who play the game using the PlayStation 4 and Xbox One platforms found that the game often freezes, and if it works, the graphics were not clear.
CD Projeckt said on Monday: It will offer customers a refund if they had purchased the game for older consoles and were not satisfied with it. The company also apologized for not showing how the game performed on those devices before its launch, and said: It will release a number of updates over the next few months.
Sony has come under fire after previously denying user requests for refunds for the digital version of the game. And now the company has backed off to announce full refunds to players who bought the game digitally.