The company added more details surrounding the controversial new voice chat recording feature via PlayStation, which was first mentioned in the 8.0 firmware update released earlier this week.
This comes after some users said: The company is recording voice chat over the PS5 platform and actively controlling it Between private groups.
Catherine Jensen, Sony’s vice president of global consumer experience, admits: Post New: That it was a Sony must To explain more why this feature was introduced.
And Jensen has now confirmed that Sony will not actively listen to audio conversations at all when the feature launches with the PS5 next month.
She wrote: Its sole purpose is to help report inappropriate behavior, including actions that violate a community’s code of conduct.
She added: Please note that this feature will not actively monitor or listen to your conversations – at all – and is completely private for reporting online abuse or harassment.
The company says: The feature records the past five minutes of any private voice conversation on a rolling basis, so that if A user encounters harassment or anything that violates Sony’s rules for player behavior, they can send a clip of up to 40 seconds long; For a review by Sony’s supervisory team.
This includes 20 seconds of potentially abusive behavior as defined by the user, with 10 seconds before the selected clip and 10 seconds after it for more additional information.
These reports can be sent directly through the PS5 platform, and they will be sent to our consumer experience team for moderation, who then listens to the recording and takes action, if needed.
Jensen explained that some of the reports submitted will not be valid, and the Sony team will use this as an opportunity to provide guidance and education.
There will be no option to unsubscribe from the voice chat recording; This is because Sony wants all users to feel safe when playing with others online, not just those who choose to enable it.
Update: Details on new voice chat functionality coming to PS5: https://t.co/WKC3XPnZ1B
– PlayStation (@PlayStation) October 16, 2020