And a new customer service robot appeared for the first time At a Hyundai showroom in southern Seoul in a trial run.
Part of the purpose of DAL-e is to accommodate customers who want to reduce human contact during the coronavirus pandemic, the company says.
The name DAL-e is an acronym for “I lead, help, and connect you with your experience,” as the robot is equipped with the latest artificial intelligence technologies designed to provide a friendly customer service experience.
It contains a facial recognition system as well as a language comprehension platform, which allows it to communicate with potential clients.
According to Hyundai, this means the robot can recognize someone entering a showroom without wearing the mask, and can then advise them to wear the mask.
The company says: The mid-length human figure of the DAL-e robot exudes a welcoming appeal with emotional physical features combined with seamless dialogue.
The DAL-e can also move and potentially accompany customers throughout the showroom, thanks to four multi-directional wheels.
There is a touch screen above its head where you can learn more information about specific vehicles, and the robot can also communicate wirelessly with a large screen in the place, and it can ask visitors to take selfies with it.
“DAL-e is a next-generation service platform that can provide automated customer services at any time,” said (Dong Jin Hyun) Dong Jin Hyun, vice president and head of robotics laboratory at Hyundai Group.
He added: It is expected to be able to deliver consistent messages to customers in a more intimate and personal way than traditional robots, and with continuous updates and improvements, DAL-e provides new and enjoyable experiences for our customers in a connection-free environment.
The robot weighs 80kg and is lighter compared to other customer service robots and guidance robots on the market.
If the trial is successful, the company hopes to place more DAL-e robots in other Hyundai and Kia showrooms.