As reported by Apple, a small percentage of iPhone 11 models manufactured between November 2019 and May 2020 were affected by this issue, which means that not every phone is affected.
The company says: The problem is related to a failure of the display unit, which must be replaced in order for the phone to work properly again.
Apple has provided the exchange program exclusively for the regular iPhone 11 model and does not apply to iPhone 11 Pro or iPhone 11 Pro Max.
The company decided that a small percentage of iPhone 11 screens may stop responding to touch due to a problem with the display unit.
Users can check Apple’s support website to find out if their phone is eligible for the trade-in program using its serial number.
If your iPhone is eligible for the program, you should contact Apple to transfer it to the Apple Store or Apple Authorized Service Provider.
Apple replaces affected hardware for free, and the repair program covers affected models for a period of two years after the initial retail sale of the unit.
If the problem arises at some point during the two-year period, you are still eligible for a free replacement.
If the device suffers from damage that impairs the ability to complete the repair, such as a broken screen, This problem must be solved first.
And theApple may refuse to provide free technical support for such damaged devices, and there may be costs associated with additional repair in some cases.
According to the company, it is Examine your iPhone 11 before providing any service to verify its eligibility for this program, and Apple recommends taking a backup copy of your iPhone via iCloud or a computer.
It is reported that the company previously launched several programs to repair different products, as in October of this year it provided a free program for repair if the user faces Problems with AirPods Pro wireless headphones Regarding the noise canceling feature.
In January of this year, it also announced a free repair program to replace some iPhone cases with a built-in Smart Battery Case due to charging problems.